Back to FAQ

Contact Order and Payment Questions

Q. What Payment Methods do you except?

A. When buying on-line or over the telephone we accept Mastercard, Visa, Switch, Solo, Delta or Meastro. Cheques are also accepted; however, in this case, goods will only be dispatched once payment has been cleared.

Q. When ordering do I have to pay for the item in full?

A. Only if you wish to, we will usually take a small deposit. Just before the item is dispatched to you we will ask for the final amount payable.

Q. How will I know if my order has been received?

A. If you place an order on-line you will receive an email confirmation. If you place on order over the telephone, the team member concerned will advise you that your order has been placed and your payment accepted.

Q. What if I find the same product cheaper elsewhere?

A. Should find an item elsewhere, which is identical to ours, at a cheaper price, please give us the opportunity to better it. Contact our Customer Care Team on 01389 734572 for more details.

Q. How can I get in contact with you?

A. You can contact Logspan between the hours of 9am and 5pm. Our telephone number is 01389 73457. Our postal address is:

Logspan Milton Brae Road Milton Dumbarton G82 2TX

Q. How do I order on-line?

A. Ordering on-line couldn't be is simpler. To go ahead and order, please click the add to basket icon. It is at this point that you will be asked to add the chosen product(s) and option(s), where applicable, to your personal on-line basket. You can review your basket at any time by clicking on the basket icon at the top left hand side of the ordering page. If you wish to amend your shopping items, you can do so very easily.

When you have finished your selection, please double check carefully that you have selected exactly what you want to buy. Once you are happy with your ladder, you will be ready to proceed with your payment. To do this, simply click on the checkout button where you will enter our secure server. Please note, for your added security, that the lock icon on your browser is to highlight that you are in a secure area.

Payment

Once you have selected your payment choice and payment have been successfully executed, you will automatically receive an order confirmation email. This will include your order reference number, order details, shipping address and estimated delivery time.

In most cases, several days prior to delivery, you will be contacted with regard to a precise delivery date. If you have any queries whatsoever on either our store or ordering on-line procedures, please telephone us on 01389 734572 or email us. Our friendly Customer Care Team is available to take your enquiry.

Q. How do I know it is safe to shop on-line with you?

A. When you reach the point at which sensitive information needs to be passed to us, you will see a padlock at the bottom of your browser window advising you that you are entering a secure area. Clicking on the padlock will give you information about the secure area, where your credit card details are processed and encrypted. The certificate can only be signed by trusted organisations and guarantees a high level of security.

Q. Will I get discount on multiple orders?

Yes we are able to offer a discount to anyone who would like to buy more than one cabin.

Q. Do you provide finance for me to buy a Log Cabin or Finman?

A. Yes we provide both finance so you can buy your Log Cabin or Finman for your garden, this is provided by Duologi and more information to help you can be found here - THINKING OF CHOOSING FINANCE TO BUY YOUR LOG CABIN?