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With Logspan, your personal details safety is guaranteed because we use the latest security measures to protect your details when you shop with us. We use Verisign encryption technology to ensure that any information you transmit during the ordering process is secure.

In addition we are verified as Safebuy and Shopsafe merchants.

We do not store your credit card details in any way and all credit card information is processed via:

Secure Google Checkout

With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.

Worldpay

WorldPay use state of the art security to encrypt your credit/debit card information when you place an order, ensuring that your personal details are kept secure.

Delivery

With the need to get your order delivered in perfect condition we established our own distribution network throughout the UK, and when delivering to Europe we only work with our approved haulage contractors.

Delivery is kerbside only and will require at least 2 able bodied persons to assist with unloading. We also recommend that access be cleared to the area of construction and notify us if there is a difficult access point. For access through archways and doors please check door sizes.

Delivery Timescale

All products will be delivered between 4 to 6 weeks during Spring, Autumn and Winter; and 6 to 8 weeks during Summer.

You may return any delivered products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so, you must notify us in writing via email or post within 7 working days of delivery.

If you are returning a product for any reason, except damage or manufacturer defect, you must pay the costs of returning the products to us or our suppliers. On request, we will collect the products from you, but the cost of this will be charged to you and we may deduct this from the refund.

Additionally, if the product delivered to you is not what you ordered (including an unapproved substitute product), does not correspond with its description, the product delivered is not of a satisfactory quality or the product arrives damaged or faulty, we may replace the item or affected parts. You will not be charged for the cost of returning an unapproved substitute or defective product.

If a product arrives in a damaged condition, you must make a note on the carrier's delivery consignment note, where possible, and inform us within 7 working days of the delivery.

If the product becomes defective soon after 7 working days have passed, Logspan will, at our discretion, repair the product, replace the product or refund you. You will not be charged for the cost of returning a defective product.

We will not accept returns or cancellations if the products have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed, they must be returned in the same way. Every effort must be taken to ensure that the return product(s) are packed well to avoid damage or loss of parts in transit.

Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.

We aim to provide the highest level of customer service at all times to support your purchase - we do our best to answer all emails and enquiries within 24 hours.

Office hours:

8am - 6pm* (Monday to Friday)
*public holiday hours may vary

Customer Services:

t. 01475 522 999
f. 01475 520 221
e. info@logspan.com

Postal Address:

Logspan, Bellhouse, Langhouse Road, Inverkip, Inverclyde, PA16 0DE

We do not give out your personal information to third parties. Your information will only be used for the purpose of this communication.